Privacy Policy

1. Introduction

Welcome to V-KAB ACADEMY, an online educational platform owned and operated by V-KAB ACADEMY PRIVATE LIMITED ("Company", "V-KAB ACADEMY", "we", "our", or "us").

V-KAB ACADEMY is committed to protecting the privacy and personal information of every learner, educator, visitor, and user who accesses our website, mobile applications, and related digital services (collectively referred to as the "Platform").

This Privacy Policy explains what information we collect, how we collect it, why we collect it, how we use and protect it, when we may share it, and the choices and rights available to you regarding your personal information.

By creating an account, accessing the Platform, purchasing a course, using our AI-powered learning tools, or otherwise interacting with V-KAB ACADEMY, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, disclosure, and processing of your information as described herein.

2. Definitions

Account: means the registered user account created to access the Platform.

AI Services: means the AI Tutor, AI Chat, automated learning assistance, intelligent recommendations, and other artificial intelligence-based features provided by V-KAB ACADEMY.

Applicable Law: means Digital Personal Data Protection Act, 2023 (India), Information Technology Act, 2000, Consumer Protection Act, 2019, and related regulations.

Company: means V-KAB ACADEMY PRIVATE LIMITED, Plot No. 32, Gajendra Nagar, Shobhawati Ki Dhani, Jodhpur – 342008, Rajasthan, India.

Platform: www.vkabacademy.com, V-KAB ACADEMY Android Application, V-KAB ACADEMY iOS Application.

3. Scope of this Privacy Policy

This Privacy Policy applies to all users of the Platform including students, aspirants preparing for competitive examinations (AIIMS NORCET, ESIC, RRB, MNS, DSSSB, State Govt Exams), visitors browsing our website, registered users, paid subscribers, and trial users.

4. Information We Collect

We collect Identity Information (Name, DOB, Profile Photo), Contact Information (Mobile Number, Email, Address), Educational Information (Qualifications, Course Preferences, Exam Interests), Device Information, Educational Activity Information, Mock Test & Assessment Data, AI Tutor & AI Chat Data, and Payment Information (processed securely through Razorpay).

5. How We Collect Information

Information is collected directly from you when registering/enrolling, automatically through technology (cookies, device IDs, log files), and from trusted third-party service providers (Razorpay, cloud hosting providers).

6. Purpose of Processing Personal Information

We process your information to deliver educational services, personalize the learning experience, process AI Tutor queries, generate mock test analytics and rank predictions, process payments, ensure security, and maintain legal compliance.

7. Information Security & Data Retention

We implement SSL/TLS encryption, password hashing, role-based access control, and firewall mechanisms to protect your data. Data is retained only as long as necessary to provide services and comply with financial, tax, and legal requirements.

8. User Rights

Users have the right to access, correct, or request deletion of their personal information, and withdraw consent by contacting our Grievance Officer.

9. Grievance Redressal Mechanism